Customer Service Executive

Lionheart Freight; Singapore; Hybrid; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health and wellnessbenef

Hybrid work options

Central or accessible location

Job summary

Lionheart Freight in Singapore is seeking a dedicated Customer Service Executive to coordinate import/export shipments across air, ocean, and land freight. You will be the primary contact for clients, ensuring timely communication with carriers, overseas agents, and internal teams while resolving operational challenges.

Responsibilities include handling bookings, inquiries, quotes, and billing; preparing shipping documents via TradeNet; and monitoring milestones to keep clients updated.

Qualifications

• Minimum GCE O/N levels or a Diploma in Logistics/Supply Chain Management.
• 1–3 years of customer service experience in freight forwarding or logistics in Singapore.
• Familiarity with TradeNet, Singapore customs, and port/airport operations.
• Proficient in MS Office and freight management software.

Responsibilities

• Manage end-to-end customer service operations for air and ocean freight from booking to billing.
• Handle client inquiries, quote requests, and booking confirmations promptly.
• Coordinate with carriers, hauliers, and warehouses to ensure smooth cargo pickup and delivery.
• Prepare and process shipping documents (Bills of Lading, Air Waybills, invoices, permits) via TradeNet.
• Monitor shipment milestones and update clients on transit statuses and exceptions.
• Handle billing, invoicing, and dispute resolution within financial cycles.

Skills

Customer service

Communication

Problem-solving

Microsoft Office

Education

Diploma in Logistics/Supply Chain Management

Tools

Freight management software

TradeNet

MS Office

Job description

We are looking for a dedicated and detail-oriented Customer Service Executive to join our freight forwarding operations team in Singapore. In this role, you will act as the primary point of contact for clients, coordinating end-to-end import and export shipments across air, ocean, and land freight. You will ensure seamless communication between clients, carriers, overseas agents, and internal logistics teams while resolving operational challenges swiftly.

Key Responsibilities

• Manage end-to-end customer service operations for air and ocean freight (import and export) from booking to billing.
• Handle client inquiries, quote requests, and booking confirmations in a prompt and professional manner.
• Coordinate with carriers, co-loaders, hauliers, and warehouse teams to ensure smooth cargo pickup and delivery schedules.
• Prepare, verify, and process shipping documentation including Bills of Lading, Air Waybills, Commercial Invoices, and permit declarations via TradeNet (permit-to-send/customs).
• Monitor shipment milestones and proactively update clients on transit statuses and any operational exceptions.
• Handle billing, invoicing, and dispute resolution accurately and within company financial closing cycles.

Requirements

• Minimum GCE 'O' / 'N' Levels, Diploma in Logistics/Supply Chain Management, or equivalent.
• At least 1 to 3 years of customer service experience within the freight forwarding or logistics industry in Singapore.
• Familiarity with Singapore customs procedures, TradeNet declarations, and local port/airport operations.
• Proficient in Microsoft Office applications and industry-standard freight management software.
• Strong communication, negotiation, and problem-solving skills with the ability to handle high-pressure environments.

What We Offer

• Competitive basic salary with performance-based AWS and variable bonuses.
• Comprehensive health, medical, and wellness benefits
• Central or accessible working location with hybrid work options available.