Shift Team Leader: Guest Experience & Operations

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Role Purpose

The Yo-Chi Team Leader is responsible for creating great customer experiences by managing and leading all team members on shift to achieve daily goals and objectives. Their role involves overseeing food preparation, quality and presentation, demonstrating great customer service and ensuring the venue is always clean. Other responsibilities include opening and closing the venue, admin tasks and acting as a point of contact for suppliers and customers.

Roles and Responsibilities

• Address any customer concerns or issues with professionalism and care


• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks


• Communicate effectively with team members and other leaders, escalating any matters that require support


• Ensure all food products are prepared to adhere to the respective operational procedures


• Lead by example, demonstrating the standards of care and customer service that are expected of the team


• Record and act upon any identified hazards in the venue


• Ensure team member breaks are assigned within a compliant timeframe