#SGunited Jobs Desktop Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support firm in Singapore is seeking an IT Support Specialist to provide end-user support, troubleshoot issues related to client platforms, and collaborate with vendors for maintenance. The role requires the ability to document system configurations and handle ad-hoc duties as assigned. Strong troubleshooting skills and familiarity with Windows OS and desktop software are essential.

Responsibilities

• Perform end user IT support.
• Troubleshoot client platform related problems.
• Liaise with support vendors for maintenance and issue resolution.

Job description

Perform End user IT Support.

Perform troubleshooting for client platform related problems

Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,

investigate & provide temporary &/or permanent resolution of incidents escalated

Liaise with support vendors for maintenance, support or issues resolution

Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project

Any ad-hoc duties assigned / required