ServiceNow ITSM Business Analyst (Singapore)

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing solutions company is seeking a ServiceNow Business Analyst in Singapore. This role involves acting as the primary contact for all ServiceNow-related requests, collaborating with stakeholders to gather and document requirements, and assisting in user training. The ideal candidate should have a minimum of 3 years of experience, strong expertise in the ServiceNow ITSM module, and ITIL v4 certification. The ability to communicate effectively and work flexibly across time zones is essential.

Qualifications

• Minimum 3 years in a business analyst or similar role, preferably in an international environment.
• Strong functional expertise in ServiceNow ITSM module.
• Familiarity with Agile/Scrum methodologies is a plus.

Responsibilities

• Act as the contact for requests and issues related to the ServiceNow platform.
• Engage with users to document their requirements.
• Assist in creating and updating user documentation.
• Deliver training sessions to users.
• Maintain knowledge of ServiceNow functionalities.
• Suggest improvements based on user feedback.

Skills

ServiceNow ITSM module expertise

Communication skills

Analytical skills

Problem-solving skills

Customer orientation

Proactive work

Flexibility

Education

ITIL v4 certification

Job description

A leading staffing solutions company is seeking a ServiceNow Business Analyst in Singapore. This role involves acting as the primary contact for all ServiceNow-related requests, collaborating with stakeholders to gather and document requirements, and assisting in user training. The ideal candidate should have a minimum of 3 years of experience, strong expertise in the ServiceNow ITSM module, and ITIL v4 certification. The ability to communicate effectively and work flexibly across time zones is essential.