ServiceNow Business Analysis

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore seeks a ServiceNow Business Analyst to bridge business needs with technical solutions. The role involves gathering requirements, translating needs into user stories, and conducting gap analysis to enhance ServiceNow functionalities. Ideal candidates will have a Bachelor's degree, 2-5 years of relevant experience, and strong analytical and communication skills.

Qualifications

• 2-5 years of experience as a Business Analyst, ideally with ServiceNow.
• Strong understanding of ITSM modules (Incident, Problem, Change, Request, CMDB, etc.); CSM experience a plus.
• Excellent communication, analytical, and stakeholder management skills.

Responsibilities

• Gather and document business requirements for ServiceNow ITSM and CSM modules.
• Translate needs into clear user stories, workflows, and functional specifications.
• Conduct gap analysis and identify opportunities for process improvement.

Skills

Business analysis

ServiceNow

Communication skills

Agile methodologies

Education

Bachelor’s degree in Information Systems, Computer Science, or Business Administration

Tools

JIRA

Confluence

Job description

We’re looking for a ServiceNow Business Analyst to join our internal IT team. You’ll play a key role in bridging business needs with technical solutions, driving enhancements and optimization across our ServiceNow platform to improve IT and business service delivery.

Responsibilities

• Gather and document business requirements for ServiceNow ITSM and CSM modules.
• Translate needs into clear user stories, workflows, and functional specifications.
• Partner with IT teams to configure and enhance ServiceNow solutions.
• Conduct gap analysis and identify opportunities for process improvement.
• Facilitate workshops, UAT sessions, and post‑deployment reviews.
• Monitor platform performance and recommend enhancements.
• Stay updated with the latest ServiceNow features and best practices.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or Business Administration.
• 2–5 years of experience as a Business Analyst, ideally with ServiceNow.
• Strong understanding of ITSM modules (Incident, Problem, Change, Request, CMDB, etc.); CSM experience a plus.
• Familiar with Agile methodologies and tools like JIRA and Confluence.
• Excellent communication, analytical, and stakeholder management skills.

Please send your detailed resume in MS Word format to [e-mail] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability