Servicedesk Analyst

Tap Growth ai; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Tap Growth ai is seeking a Servicedesk Analyst in Singapore to deliver first-level IT support and ensure smooth operations. You will assist end users, troubleshoot hardware, software, and network issues, and respond to requests via phone, email, or ticketing system.

This role requires a customer-focused mindset and strong communication skills. Ideal candidates have at least 1 year of IT support or servicedesk experience, familiarity with Windows OS, and the ability to thrive in a fast-paced

Qualifications

• Minimum 1 year of experience in IT support or servicedesk roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows OS and common office applications.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Respond promptly to service requests via phone, email, or ticketing system.
• Document incidents and solutions accurately.
• Escalate complex problems to relevant teams.
• Ensure high levels of customer satisfaction.

Skills

IT support experience

Problem-solving

Communication skills

Windows OS

Team player

Job description

We're Hiring: Servicedesk Analyst!

We are looking for a customer-focused Servicedesk Analyst to join our team in Singapore. If you have at least 1 year of experience and a passion for providing exceptional IT support, we want to hear from you! As a Servicedesk Analyst, you will play an essential role in resolving technical issues and ensuring smooth operations within our organization.

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Servicedesk Analyst

What You'll Do:

• Provide first-level technical support to end users
• Troubleshoot hardware, software, and network issues
• Respond promptly to service requests via phone, email, or ticketing system
• Document incidents and solutions accurately
• Escalate complex problems to relevant teams
• Ensure high levels of customer satisfaction

What We're Looking For:

• Minimum 1 year of experience in IT support or servicedesk roles
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Familiarity with Windows OS and common office applications
• Ability to work effectively in a fast-paced environment