IT Service Desk Analyst

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a proactive IT Service Desk Analyst to deliver prompt, reliable technical support and maintain smooth IT operations in a fast-paced environment.

You will handle hardware, software, and network issues, respond to user queries by phone, email, or ticketing system, document solutions, escalate complex problems, and ensure security protocols are followed during support activities.

Qualifications

• Experience providing first-line IT support for hardware and software.
• Familiarity with Windows and Office 365 environments.
• Knowledge of IT ticketing systems such as ServiceNow.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents promptly.
• Document solutions and maintain accurate records.
• Escalate complex problems to appropriate teams.
• Ensure security protocols are followed during support activities.

Skills

Problem-solving

Communication

Windows OS

Office 365

Prioritization

IT ticketing systems

Tools

ServiceNow

Job description

We are seeking a proactive and detail-oriented IT Service Desk Analyst to provide exceptional technical support for our team in Singapore. The ideal candidate will ensure smooth IT operations, troubleshoot issues efficiently, and deliver outstanding customer service in a fast-paced environment.

What You'll Do:

• Provide first-line technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents promptly
• Document solutions and maintain accurate records
• Escalate complex problems to appropriate teams
• Ensure security protocols are followed during support activities

What We're Looking For:

• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with Windows and Office 365 environments
• Familiarity with IT ticketing systems (e.g., ServiceNow)
• Ability to prioritize tasks in a dynamic setting