IT Service Desk Analyst

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Service Desk Analyst to provide proactive technical support for our Singapore team. You will handle first-line issues, assist users, and maintain records in a fast-paced environment.

The role focuses on troubleshooting Windows/Office 365, using ServiceNow, and delivering strong customer service in an on-site Singapore office.

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Experience with Windows and Office 365 environments.
• Familiarity with IT ticketing systems such as ServiceNow.
• Ability to prioritize tasks in a dynamic setting.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents promptly.
• Document solutions and maintain accurate records.
• Escalate complex problems to appropriate teams.
• Ensure security protocols are followed during support activities.

Skills

Problem solving

Communication skills

Windows OS

Office 365

Prioritization

Tools

ServiceNow

Job description

We're hiring: IT Service Desk Analyst!

We are seeking a proactive and detail-oriented IT Service Desk Analyst to provide exceptional technical support for our team in Singapore. The ideal candidate will ensure smooth IT operations, troubleshoot issues efficiently, and deliver outstanding customer service in a fast-paced environment.

Location: Singapore, Singapore
Work Mode: Work From Office
Role: IT Service Desk Analyst
Local & PR & LTVP candidates welcome to apply

What You'll Do:

• Provide first-line technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents promptly
• Document solutions and maintain accurate records
• Escalate complex problems to appropriate teams
• Ensure security protocols are followed during support activities

What We're Looking For:

• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with Windows and Office 365 environments
• Familiarity with IT ticketing systems (e.g., ServiceNow)
• Ability to prioritize tasks in a dynamic setting