Servicedesk Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a motivated Servicedesk Engineer to provide first-level IT support, troubleshoot issues, and help maintain smooth IT operations within the organization.

You will respond to requests via phone, email, or ticketing system, document resolutions, and collaborate with the IT team on escalations. The role requires at least 1 year of servicedesk experience and strong English communication.

Qualifications

• Minimum 1 year of experience in an IT support or servicedesk role.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication abilities in English.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond promptly to service requests via phone, email, or ticketing system.
• Troubleshoot and resolve common user problems efficiently.
• Document solutions and maintain accurate records of incidents.
• Collaborate with other IT team members for complex escalations.
• Guide users on best practices for IT security and usage.
• Ensure high customer satisfaction through professional communication.

Skills

Customer service

Troubleshooting

Ticketing systems

Windows OS

Mac OS

English proficiency

Job description

We are looking for a motivated and customer-focused Servicedesk Engineer to join our team in Singapore. As a key member of our IT support staff, you will provide first-line technical assistance to users, troubleshoot issues, and ensure seamless IT operations within the organization.

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond promptly to service requests via phone, email, or ticketing system
• Troubleshoot and resolve common user problems efficiently
• Document solutions and maintain accurate records of incidents
• Collaborate with other IT team members for complex escalations
• Guide users on best practices for IT security and usage
• Ensure high customer satisfaction through professional communication

What We're Looking For:

• Minimum 1 year of experience in an IT support or servicedesk role
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication abilities in English
• Familiarity with Windows/Mac OS environments and common applications
• Ability to prioritize tasks in a fast-paced office environment
• Team player with a proactive attitude toward learning new technologies