Service Desk Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 38,000 - 64,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a proactive Service Desk Engineer to deliver top-notch technical support for hardware, software and network issues. The role emphasizes customer service and efficient problem resolution.

You will troubleshoot incidents, document solutions in our ticketing system, and collaborate with IT teams to escalate and resolve complex problems, ensuring tickets meet service level agreements.

Qualifications

• Experience in IT support or helpdesk environments.
• Strong problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows and macOS, Microsoft Office, and basic networking.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents promptly via phone, email, or in person.
• Document issues and solutions in the ticketing system.
• Collaborate with IT teams to escalate complex problems.
• Guide users through step-by-step solutions and best practices.
• Ensure timely resolution of tickets to meet SLAs.

Skills

IT support experience

Problem-solving

Communication

Interpersonal skills

Teamwork

Tools

Windows & macOS

Microsoft Office

Networking basics

Job description

We're Hiring: Service Desk Engineer!

We are seeking a proactive and customer-focused Service Desk Engineer to deliver top-notch technical support and resolve IT issues efficiently. The ideal candidate will thrive in a fast-paced environment, possess strong troubleshooting skills, and be passionate about helping others with technology challenges.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: Service Desk Engineer

What You'll Do:

• Provide first-line technical support for hardware, software, and network issues
• Troubleshoot and resolve incidents promptly via phone, email, or in person
• Document issues and solutions accurately in the ticketing system
• Collaborate with other IT teams to elevate complex problems
• Guide users through step-by-step solutions and best practices
• Ensure timely resolution of tickets to meet service level agreements

What We're Looking For:

• Experience in IT support or helpdesk environments
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Familiarity with Windows/Mac OS, Microsoft Office Suite, and networking basics
• Ability to work independently as well as part of a team