IT Service Desk (Max Budget-SGD 2900)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Rapsys Technologies Pte Ltd is seeking an IT Service Desk professional to support staff in Singapore. You will provide frontline technical assistance, help resolve incidents, and ensure smooth user experience in a dynamic environment.

Work from Office in Singapore with a focus on customer service, effective communication, and timely problem solving. A minimum of 1 year IT support experience and familiarity with Windows/Mac operating systems are required.

Qualifications

• 1+ year of IT support experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac operating systems and common office applications.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT incidents efficiently.
• Respond promptly to user requests via phone, email, or ticketing system.
• Document solutions and update knowledge base articles.
• Escalate complex issues to higher-level support when necessary.
• Assist with onboarding/offboarding of employees including account setup.

Skills

Windows OS

Mac OS

Ticketing system

Hardware troubleshooting

Software troubleshooting

Phone support

Tools

Knowledge base

Job description

We're Hiring: IT Service Desk!

We are looking for a proactive and customer-focused IT Service Desk professional to join our team. If you have a passion for technology, enjoy solving problems, and are eager to support users in a dynamic environment, this role is perfect for you. You'll play a key part in maintaining our IT operations and providing excellent service to our staff.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Service Desk

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot and resolve IT incidents efficiently
• Respond promptly to user requests via phone, email, or ticketing system
• Document solutions and update knowledge base articles
• Escalate complex issues to higher-level support when necessary
• Assist with onboarding/offboarding of employees including account setup

What We're Looking For:

• Minimum 1 year of experience in an IT support role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Familiarity with Windows/Mac operating systems and common office applications
• Ability to work independently in a fast-paced environment