IT Service Desk (Max Budget-SGD 2900)

Tap Growth ai; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Tap Growth ai is seeking an IT Service Desk professional to provide first-line technical support for staff, handling hardware, software, and network issues in a fast-paced environment.

You will troubleshoot incidents, respond to requests via phone, email, or tickets, and document solutions. The role includes onboarding/offboarding support and close collaboration with the IT team.

Qualifications

• Minimum 1 year of experience in an IT support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac operating systems and common office applications.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT incidents efficiently.
• Respond promptly to user requests via phone, email, or ticketing system.
• Document solutions and update knowledge base articles.
• Escalate complex issues to higher-level support when necessary.
• Assist with onboarding/offboarding of employees including account setup.

Skills

Customer service

Problem solving

Communication

Self-motivation

Tools

Windows OS

Mac OS

Office apps

Job description

We're Hiring: IT Service Desk!

We are looking for a proactive and customer-focused IT Service Desk professional to join our team. If you have a passion for technology, enjoy solving problems, and are eager to support users in a dynamic environment, this role is perfect for you. You'll play a key part in maintaining our IT operations and providing excellent service to our staff.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Service Desk

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Troubleshoot and resolve IT incidents efficiently
• Respond promptly to user requests via phone, email, or ticketing system
• Document solutions and update knowledge base articles
• Escalate complex issues to higher-level support when necessary
• Assist with onboarding/offboarding of employees including account setup

What We're Looking For:

• Minimum 1 year of experience in an IT support role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Familiarity with Windows/Mac operating systems and common office applications
• Ability to work independently in a fast-paced environment