Call centre / Customer Support(12 hrs shift)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore seeks a proactive Service Desk Analyst to be the first point of contact for IT support. You will resolve hardware, software, and network issues, and ensure smooth operations in a fast-paced environment.

You will communicate effectively with users, document incidents in the ticketing system, escalate complex problems to the appropriate teams, and assist users with onboarding and access requests.

Qualifications

• Experience in IT support or help desk environments.
• Familiarity with Windows/Mac OS and MS Office.
• Excellent verbal and written communication.
• Strong customer service and collaborative attitude.

Responsibilities

• Provide timely technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents via phone, email, or in-person interactions.
• Document issues and solutions accurately in the ticketing system.
• Escalate complex problems to relevant teams as needed.
• Assist users with onboarding and access requests.
• Monitor system performance and report recurring issues.

Skills

Customer service

Help desk

IT support

Communication skills

Team player

Troubleshooting

Documentation

Analytical thinking

Job description

We're Hiring: Service Desk Analyst

We are looking for a proactive and customer-focused Service Desk Analyst to join our team in Singapore. As the first point of contact for IT support, you will play a key role in ensuring smooth operations and resolving technical issues efficiently. If you thrive in fast-paced environments and enjoy problem-solving, this opportunity is for you!

Location

Singapore, Singapore

Work Mode

Work From Office

Role

Service Desk Analyst

What You'll Do

• Provide timely technical support for hardware, software, and network issues
• Troubleshoot and resolve incidents through phone, email, or in-person interactions
• Document issues and solutions accurately in the ticketing system
• Escalate complex problems to relevant teams as needed
• Assist users with onboarding and access requests
• Monitor system performance and report recurring issues

What We're Looking For

• Strong customer service skills and a collaborative attitude
• Experience with IT support or help desk environments
• Familiarity with Windows/Mac OS, MS Office Suite, and common business applications
• Excellent communication skills (verbal & written)
• Analytical thinker with attention to detail