Call centre / Customer Support(12 hrs shift)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a proactive Service Desk Analyst to be the first point of contact for IT support, ensuring smooth operations and rapid resolution of technical issues.

You will handle hardware, software, and network problems, document solutions in the ticketing system, assist users with onboarding and access requests, and escalate complex incidents to the appropriate teams to maintain a reliable IT environment.

Qualifications

• Experience in IT support or help desk environments.
• Strong customer service and communication skills.
• Familiarity with Windows/Mac OS, MS Office Suite, and common business apps.

Responsibilities

• Provide timely technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents via phone, email, or in-person.
• Document issues and solutions in the ticketing system.
• Escalate complex problems to relevant teams as needed.
• Assist users with onboarding and access requests.
• Monitor system performance and report recurring issues.

Skills

Customer service

Collaboration

IT support experience

Windows & Mac OS

MS Office Suite

Communication skills

Analytical thinking

Tools

Ticketing system

Job description

We are looking for a proactive and customer-focused Service Desk Analyst to join our team in Singapore. As the first point of contact for IT support, you will play a key role in ensuring smooth operations and resolving technical issues efficiently. If you thrive in fast-paced environments and enjoy problem-solving, this opportunity is for you!

What You’ll Do:

• Provide timely technical support for hardware, software, and network issues
• Troubleshoot and resolve incidents through phone, email, or in-person interactions
• Document issues and solutions accurately in the ticketing system
• Escalate complex problems to relevant teams as needed
• Assist users with onboarding and access requests
• Monitor system performance and report recurring issues

What We’re Looking For:

• Strong customer service skills and a collaborative attitude
• Experience with IT support or help desk environments
• Familiarity with Windows/Mac OS, MS Office Suite, and common business applications
• Excellent communication skills (verbal & written)
• Analytical thinker with attention to detail