IT Service Desk Analyst

Tap Growth ai; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Service Desk Analyst to provide proactive technical support for our team. You will troubleshoot issues, respond to queries, and help keep IT operations running smoothly in a fast-paced environment.

The role requires strong problem-solving, clear communication, and familiarity with Windows and Office 365. You'll use ServiceNow and other ticketing systems to track incidents and ensure security protocols are followed.

Qualifications

• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with Windows and Office 365 environments
• Familiarity with IT ticketing systems (e.g., ServiceNow)
• Ability to prioritize tasks in a dynamic setting

Responsibilities

• Provide first-line technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents promptly
• Document solutions and maintain accurate records
• Escalate complex problems to appropriate teams
• Ensure security protocols are followed during support activities

Skills

Problem-solving

Communication

Windows

Office 365

ServiceNow

Prioritization

Job description

We're hiring: IT Service Desk Analyst!

We are seeking a proactive and detail-oriented IT Service Desk Analyst to provide exceptional technical support for our team in Singapore. The ideal candidate will ensure smooth IT operations, troubleshoot issues efficiently, and deliver outstanding customer service in a fast-paced environment.

Location: Singapore, Singapore
Work Mode: Work From Office
Role: IT Service Desk Analyst
Local & PR & LTVP candidates welcome to apply

What You'll Do:

• Provide first-line technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Troubleshoot and resolve incidents promptly
• Document solutions and maintain accurate records
• Escalate complex problems to appropriate teams
• Ensure security protocols are followed during support activities

What We're Looking For:

• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Experience with Windows and Office 365 environments
• Familiarity with IT ticketing systems (e.g., ServiceNow)
• Ability to prioritize tasks in a dynamic setting