SERVICE SUPERVISOR

HENG GOT MANPOWER PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Heng Got Manpower Pte. Ltd. is seeking an outlet supervisor to support daily operations, motivate staff and ensure SOP adherence while assisting with forecasting and profitability evaluation.

You will plan cleaning schedules, manage inventory, maintain food hygiene standards, and resolve service disruptions with strong communication and customer service skills. Shift work, weekends, and public holidays required.

Qualifications

• Minimum 2 years of relevant experience in KTV/Restaurant.
• Service or Retail experience considered.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Assist the management with daily operational matters.
• Motivate team members and maintain a high level of team cohesiveness.
• Ensure staff adhere to company SOP.
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet.
• Routine inventory stock checking.
• Maintain Food Hygiene and Safety Standards.
• Execution of maintenance schedule for equipment and perform routine inspections.
• Able to resolve any service disruptions or customer complaints.
• Able to demonstrate excellent communication and interpersonal skills.
• Responsible for the preparation work of outlet opening and closing during operation hours.

Skills

Great communication

Team motivation

Education

Certificate in Food & Beverage service

Job description

Job Responsibilities including but not limited to:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant
• Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays