Service Executive (Lotus)

Wearnes Automotive Pte. Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Wearnes Automotive Pte. Ltd. is seeking a Service Advisor to be the primary contact for service customers, delivering a premium and professional experience in a fast-paced environment.

You will manage the end-to-end service process, provide accurate repair explanations and timelines, and proactively communicate with customers about progress and requirements. A strong customer focus and upselling mindset are essential for success.

Qualifications

• Excellent communication and customer relationship skills.
• Ambition to build a long-term career in automotive aftersales.
• Commercial awareness with upselling ability.
• Organised with attention to detail and professionalism.

Responsibilities

• Be the primary contact for service customers, delivering a premium experience.
• Manage end-to-end service process: check-in, job card creation, handover.
• Provide accurate repair explanations, timelines and cost estimates.
• Communicate work progress, delays and additional requirements to customers.
• Ensure documentation aligns with company and manufacturer standards.
• Upsell additional services and products where appropriate.
• Assist with technical inspections and coordination between technicians and front-of-house.
• Assist in daily workshop operations and scheduling, including labour allocation and prioritisation.
• Monitor KPIs like labour sales, efficiency and customer satisfaction.
• Help implement process improvements to enhance efficiency and service quality.
• Handle other tasks as assigned by supervisor.

Skills

Communication skills

Customer relations

Premium brand experience

Attention to detail

Upselling opportunities

Team player

Job description

Responsibilities

• Act as the primary point of contact for all service customers, delivering a premium and professional experience.

• Manage the end-to-end service process, including vehicle check-in, job card creation and handover.

• Provide accurate repair explanations, timelines and cost estimates.

• Proactively communicate with customers on work progress, delays and additional requirements.

• Ensure all documentation is completed accurately and in line with company and manufacturer standards.

• Upsell additional services and products where appropriate to maximise revenue opportunities.

• Assist with basic technical inspections, vehicle checks and coordination between technicians and front-of-house.

• Assist in managing daily workshop operations and scheduling, including labour allocation and job prioritisation.

• Monitor KPIs such as labour sales, efficiency, and customer satisfaction.

• Help implement process improvements to enhance efficiency and service quality.

• Any other tasks assigned by your superior.
  

Requirements

• Proven experience as an automotive Service Advisor or similar Aftersales role.

• Strong technical understanding of vehicle servicing and repair processes.

• Ability to work in a hands‑on capacity within a fast‑paced environment.

• Excellent communication and customer relationship skills, with a commitment to delivering a premium brand experience.

• Organised and with attention to detail and demonstrated ambition to build a long‑term career within automotive aftersales.

• Commercial awareness, with the ability to identify upselling opportunities.

• Full, valid class 3 driving licence is mandatory.

• Mandarin‑speaking ability is an advantage to effectively communicate with Mandarin‑speaking clients.

• Strong team player with high level of professionalism and accountability.