Service Executive (Sports Car) | Luxury Automotive

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Dynamic Human Capital Pte Ltd in Singapore is seeking an Automotive Service Advisor to be the main contact for service customers. You will oversee the full service journey from vehicle reception and job card preparation to final vehicle handover.

You explain required repairs with timelines and costs, keep customers updated on progress, ensure service records meet standards, and identify upsell opportunities while coordinating between workshop and front office.

Qualifications

• Experience as Automotive Service Advisor or in aftersales
• Good technical knowledge of vehicle maintenance and repair
• Comfortable in a fast-paced workshop environment
• Strong communication and interpersonal skills
• Organised and detail‑oriented with interest in growing a long-term career in automotive aftersales
• Able to spot and act on upselling opportunities
• Must hold a valid Class 3 driving licence

Responsibilities

• Explain required repairs clearly to customers, along with estimated timelines and costs
• Keep customers updated on job progress, including delays or additional work
• Ensure all service records and documentation meet internal and brand standards
• Recommend additional services and products where suitable to drive aftersales revenue
• Support basic vehicle inspections and checks, and liaise between the workshop team and front office
• Assist with day-to-day workshop coordination, including job scheduling and manpower allocation
• Track KPIs such as labour sales, productivity and customer satisfaction
• Contribute ideas and support workflow efficiency improvements
• Undertake any other duties as assigned

Skills

Customer-first mindset

Strong communication

Team player

Detail-oriented

Upselling opportunities

Job description

About the role

Serve as the main point of contact for service customers, ensuring a professional and high-quality customer experience. Oversee the full service journey, from vehicle reception and job card preparation to final vehicle handover.

Key responsibilities

• Explain required repairs clearly to customers, along with estimated timelines and costs
• Keep customers updated on job progress, including any delays or additional work needed
• Ensure all service records and documentation are completed accurately and meet internal and brand standards
• Recommend additional services and products where suitable to drive aftersales revenue
• Support basic vehicle inspections and checks, and liaise between the workshop team and front office
• Assist with day-to-day workshop coordination, including job scheduling, manpower allocation and prioritisation
• Track key performance indicators such as labour sales, productivity and customer satisfaction
• Contribute ideas and support initiatives to improve workflow efficiency and service standards
• Undertake any other duties as assigned

About you

• Prior experience as an Automotive Service Advisor or in a related aftersales position
• Good technical knowledge of vehicle maintenance and repair processes
• Comfortable working hands-on in a fast-paced workshop environment
• Strong communication and interpersonal skills with a customer-first mindset
• Well-organised and detail-oriented, with a keen interest in growing a long-term career in automotive aftersales
• Commercially minded, able to spot and act on upselling opportunities
• Must hold a valid Class 3 driving licence

• Team player who demonstrates professionalism and accountability