Customer Service Advisor (Commercial Vehicle Operations)

GOLDBELL LEASING PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

GOLDBELL LEASING PTE LTD is seeking a customer-focused frontline staff to represent the company professionally. You will identify and respond to customers' needs by providing accurate information and timely advice, and handle complaints with appropriate solutions.

You will coordinate with internal and external stakeholders, raise work orders, and keep customers updated on service or repair schedules. The role requires attention to detail, good communication, and the ability to work under

Qualifications

• Minimum GCE 'O' Levels or equivalent; solid customer service basics.
• Ability to multitask, work under pressure, and manage time effectively.
• Strong communication and attentive, responsible behavior with customers.

Responsibilities

• Represent the Company in a professional manner as a front line employee.
• Identify and respond to customers' needs with accurate information and advice.
• Handle customer complaints and provide solutions within the time limit; follow up to ensure resolution.
• Coordinate with internal and external stakeholders such as customers, contractors, workshop, etc.
• Prepare quotations and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on service/repair and provide feedback to customers.
• Update service/repair schedule and vehicle collection with customers.
• Investigate customer complaints and provide recommendations within guidelines.
• Escalate more pressing issues to Supervisors.
• Perform ad hoc duties as assigned by Supervisors

Skills

Customer service

Communication

Time management

Attention to detail

Education

GCE O Levels or equivalent

Tools

Maximo

MS Office

Job description

Job Description

• Represent the Company in a professional manner as a front line employee
• Identifying and responding to customers' needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers' complains and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors.
• Perform ad hoc duties as assigned by Supervisors
  

Requirements

• GCE 'O' Levels or equivalent qualifications
• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience (preferably automotive industry)
• MS Office Skills
• Familiar with CRM system advantageous (Maximo)
• Attentive, adaptable and responsible with good communication skills