Service Advisor

VINCAR PTE. LTD.; Singapore; On-site; SGD 4,000 - 6,600; Full time

Job summary

VINCAR PTE. LTD. in Singapore is seeking a Service Consultant to assist customers with vehicle service needs, provide clear explanations of required repairs, and document concerns accurately.

You will schedule appointments, coordinate with technicians, update customers on progress, and review completed work to ensure satisfaction. The role requires strong English and Mandarin, attention to detail, and flexibility to adapt to evolving automotive technologies.

Qualifications

• Experience in automotive service or a related field preferred.
• Ability to document customer concerns clearly and accurately.
• Proficient in English; Mandarin skills required for Chinese-speaking customers.
• Willing to adapt to evolving automotive technologies.
• Strong organizational and multitasking abilities.

Responsibilities

• Listen to customer concerns and document issues with their vehicle.
• Provide clear explanations of recommended services and repairs.
• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout service.
• Review completed work with customers to ensure satisfaction.
• Process service orders, invoices, and payments.
• Maintain records of services performed and parts used.
• Obtain approvals for additional repairs when necessary.

Skills

Customer service

Communication

Mandarin

English

Time management

Job description

Responsibilities

• Customer Service
• Listen and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.

Service Consultation and Coordination

• Schedule service appointments and manage the service workflow.
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Keep customers informed of the status of their vehicle throughout the service process.
• Review the service and repairs completed with the customer, ensuring satisfaction.
• To act according to the principles of the core processes of After Sales.
• Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.
• Provide quotations for repair of customer’s car including body/paint repair jobs.

Administration

• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used.
• Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
• Performs any other ad-hoc duties as assigned by the supervisors.

Job Requirements

• Relevant experience in Automotive Industry or with automotive technical knowledge will be an advantage.
• Obtain at least Class 3 Singapore Driving License.
• Proficient in spoken & written English and Mandarin to handle Chinese speaking customers.
• Attention to detail and a commitment to delivering high level of customer service.
• Knowledge of automotive repair and maintenance.
• Flexibility to adapt to changing technologies and industry trends.
• Strong organizational, multitasking and communications abilities.