Service Advisor

DCH group; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

DCH group in Singapore seeks a frontline customer liaison in our workshop to receive vehicles, understand service needs, and prepare repair orders.

You will coordinate with technicians, generate quotes, invoice customers, and maintain records while delivering courteous service and supporting workshop efficiency.

This role emphasizes professionalism, integrity, and teamwork to ensure timely, satisfactory outcomes for every customer.

Qualifications

• Completed secondary school is required.
• At least 1 year of customer service or frontline experience.
• Excellent communication and teamwork skills.

Responsibilities

• Attend to customers at frontline and handle all phone calls.
• Create quotations for all customer repairs and advise accordingly.
• Translate customer reported problems to actionable work orders for technicians.
• Invoice and collect payment from customers for service rendered.
• Maintain customer records and enter data into computer databases.
• Provide simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self responsibilities for all customers and strive for continuous improvement.
• Demonstrate professionalism, integrity and independency at work.
• Ability to react accordingly to work contingencies and requirements.

Skills

Customer service

Frontline liaison

Quotation preparation

Education

Secondary School

Job description

Serve as the key liaison between customers and the workshop. Responsible for receiving vehicles, understanding customer service needs, preparing repair orders, coordinating with technicians, and ensuring timely and satisfactory service delivery. Aims to provide excellent customer service and support workshop efficiency.

Business Unit

Motor and Motor Related Business

Reference No

CV_TA008

Responsibilities

• Attend to customer at frontline and all phone call received
• Create quotations for all customer repairs and advise them accordingly
• Translate customer reported problems to acitionable work orders for technicians to complete
• Invoice and collect payment from customers for service rendered
• Maintain customer records and enter data into computer databases
• Provides simplified and quality services to all customers professionally
• Works as a team closely to fill up any possible service gaps
• Embrace self responsibilities for all customers and strive for continuous improvement
• Demostrate professionalism, integrity and independency at work
• Ability to react accordingly to work contingencies and requirement

Requirements

• Completed Secondary School
• Minimum 1 year and above experience

Contact Information

We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group/CITIC Group and will be deleted from our files after 6 months from the date of application.