Motor Service Advisor

AUTOSPRINT PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

AUTOSPRINT PTE. LTD. is seeking a customer-focused Service Advisor to handle vehicle servicing and repairs, communicate estimates and progress to customers, and issue repair orders and invoices. The role requires strong automotive knowledge and a Class 3 driving license.

The successful candidate will work in Singapore, liaising with customers and workshop staff to ensure high-quality aftersales service and warranty claim follow-ups. Proactive, detail-oriented teamwork is essential for success.

Qualifications

• Minimum 2 years in Automotive industry in similar capacity.
• Good communication skills.
• Good technical knowledge in automobiles.
• Class 3 driving license.

Responsibilities

• Attend to customers for repair and maintenance jobs.
• Provide repair recommendations to customers.
• Handle servicing and repair communications and updates to customers.
• Prepare and issue repair orders and invoices.
• Submit warranty claims and follow up on submission.
• Shift vehicles as needed.
• Other duties as assigned.

Skills

Communication skills

Team player

Proactive

Automotive knowledge

Class 3 license

Tools

Microsoft Excel

Microsoft Word

Job description

Job Objectives

• Attend to requests from customers for repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers

Job Description

• Handle customers for vehicle servicing and repairs
• Conduct check on vehicles both when vehicles check-in and check-out of the workshop to ensure job is done properly
• Communicate estimated job completion to customers and provide regular updates and follow ups through till job completion
• Provide professional advice to customers on vehicle servicing, repairs and maintenance matters
• Prepare and issue repair work order and invoices to customers
• Recommend suitable products and packages to customers
• Ensure overall customer satisfaction with aftersales service
• Shifting of vehicles
• Submit warranty claims and follow up on warranty claims submission on a timely basis.
• Other duties as and when assigned

Requirements

• Minimum 2 years in Automotive industry in similar capacity
• Computer literate and proficient in Microsoft Excel & Microsoft Word
• Team player, proactive and meticulous
• Good communication skills
• Good technical knowledge in automobiles
• Class 3 driving license