Service Coordinator (Marine)

Talent Titans Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Talent Titans Pte Ltd is seeking a Service Coordinator (Marine) based in Singapore. You will handle customer enquiries through emails and calls, liaise with customers on service inquiries, and provide information about accounts, products and services while interacting with clients.

In this role you will coordinate with other departments to fulfil service requirements, plan allocation of service engineers, manage purchasing matters, monitor vessels, and ensure safety and efficiency during

Job description

About the job Service Coordinator (Marine)

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information in answer to inquires about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquires
• Liaise with customers on fulfilment discrepancies
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Proper planning on allocation of service engineer for job assigned
• Handling Purchasing matter as per customer enquires
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs