Service Coordinator (Marine)

Focal Search Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

A marine services company in Singapore is seeking a Service Coordinator (Marine) to handle customer enquiries via email and phone, provide information about services, generate sales, and resolve complaints. The successful candidate will coordinate effectively with departments for service requirements, ensure accurate job allocation, and monitor assigned vessels. Ideal for someone with strong communication skills and ability to operate under pressure.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Provide information about accounts, products, and services to customers.
• Generate sales from customer enquiries.
• Liaise with customers on fulfilment discrepancies.
• Handle customer complaints concerning billing or services.
• Answer customer questions related to services or products.
• Ensure effective customer service by coordinating service requirements.
• Plan allocation of service engineers for jobs assigned.
• Handle purchasing matters as per customer enquiries.
• Constantly monitor assigned vessels.
• Take care with engineers executing jobs onboard.
• Approve spares used by engineers onboard.
• Finalize jobs with engineers' reports.

Job description

About the job Service Coordinator (Marine)

Responsibilities:

• Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
• Able to generate sales from customers enquiries.
• Liaise with customers on fulfilment discrepancies.
• Handling and resolving customer complaints concerning billing rendered or services.
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
• Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & must be able to handle under pressure.
• Ensure assigned vessels are monitored constantly.
• Taking extreme care when assigned engineers onboard executing jobs.
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports