Marine Service Coordinator

Mass Power Services Pte Ltd; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Mass Power Services Pte Ltd in Singapore seeks a Service Coordinator to manage service activities, coordinate engineers, and liaise with customers and management to ensure timely service delivery.

Responsibilities include handling inquiries, scheduling, preparing service reports, processing purchases, and ensuring vessels are monitored; requires to work in Tuas area with 2-3 years experience in marine navigation systems.

Qualifications

• GCE Level or Diploma with 2-3 years of service coordination experience in the marine navigation system industry.
• Strong knowledge in coordinating service and repair schedules and service reports.
• Working location at Tuas Area, Singapore.

Responsibilities

• Coordinate service requirements with customers, technicians and management to ensure smooth service delivery.
• Process customer enquiries via email and phone; provide information on accounts, products and services.
• Generate sales from customer enquiries and resolve billing/service issues.
• Plan allocation of service engineers for jobs and maintain accurate records.
• Monitor assigned vessels and manage spares with customer approval.

Skills

Service coordination

Customer liaison

Scheduling

Service reporting

Education

GCE Level / Diploma

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities, ensuring smooth communication between customers, technicians, and management. This role involves handling administrative tasks, tracking service requests, and supporting the service team to deliver efficient and timely service.

Responsibilities:-

• Responsible for processing of customer enquiry through emails and phone calls & Liaise with customers on their service enquiries
• provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers’ enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization
• must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports

Requirements:-

• GCE Level /Diploma with 2-3 years of Service Coordinator work experience in Marine Navigation System Industry

• Strong knowledge in coordinating of service and repair schedules and service report

• Working location at Tuas Area