Service Coordinator

Talent Titans; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Talent Titans is seeking a Service Coordinator (Marine Navcomm) to coordinate service activities and ensure smooth communication between customers, technicians, and management. The role involves handling inquiries, arranging scheduling for engineers, and supporting purchasing and records accuracy.

You will liaise with customers on service enquiries, assist with billing information, and help allocate vessels and engineers for jobs, delivering timely and reliable service across the fleet.

Qualifications

• Experience coordinating service activities and liaising with customers
• Strong communication skills across multiple stakeholders
• Ability to manage inquiries, orders and billing information within marine services

Responsibilities

• Process customer inquiries via email and phone
• Liaise with customers on service enquiries and fulfillment discrepancies
• Provide information about accounts, products and services
• Coordinate with customers and internal departments to schedule service engineers
• Generate sales from customer inquiries
• Monitor vessel assignments and engineer availability
• Manage purchasing matters related to customer queries
• Resolve billing or service-related complaints
• Maintain accurate service records and timely updates
• Ensure excellent customer service through cross-department coordination
• Finalize jobs with engineers’ reports and customer sign-off

Skills

Customer communication

Scheduling

Sales from inquiries

Under pressure

Job description

About the job Service Coordinator (Marine Navcomm)

The Service Coordinator is responsible for coordinating and scheduling service activities,

ensuring smooth communication between customers, technicians, and management.

This role involves handling administrative tasks, tracking service requests, and

supporting the service team to deliver efficient and timely service.

Responsibility & Duty

• Responsible for processing of customer enquiry through emails and phone calls &
• Liaise with customers on their service enquiries
• provide information in answer to inquiries about accounts, products and services
• to the customers and must interact with them
• Able to generate sales from customers' enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related to the services or products and the
• maintenance or operation of the organization
• must ensure effective customer service by coordinating service requirements of
• the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as
• accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle
• under pressure
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports