Service Coordinator (Marine/Tuas)

Focal Search Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

A service solutions company in Singapore is seeking a Service Coordinator to manage customer inquiries and ensure effective communication concerning service requests. The role entails liaising with customers on service inquiries, resolving billing complaints, and coordinating with service teams to uphold service standards. Ideal candidates should thrive under pressure while maintaining meticulous records. This role offers an opportunity to drive customer satisfaction and sales through proactive service management.

Qualifications

• Experience coordinating field service for marine or industrial equipment is preferred.
• Strong communication and customer service skills.
• Ability to schedule engineers and manage job records under pressure.

Responsibilities

• Process customer enquiries through emails and phone calls.
• Provide information to answer inquiries about accounts, products, and services.
• Generate sales from customer inquiries.
• Liaise with customers on fulfillment discrepancies.
• Handle and resolve customer complaints concerning billing or services.
• Ensure effective customer service by coordinating customer requirements.
• Handle purchasing matters related to customer inquiries under pressure.

Job description

About the job Service Coordinator (Marine/Tuas)

Responsibilities:

• Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
• Able to generate sales from customers enquiries.
• Liaise with customers on fulfillment discrepancies.
• Handling and resolving customer complaints concerning billing rendered or services.
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
• Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & must be able to handle under pressure.
• Ensure assigned vessels are monitored constantly.
• Taking extreme care when assigned engineers onboard executing jobs.
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports