Sales Coordinator- Marine Projects

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking a Sales Coordinator for Marine Projects. The role involves processing client inquiries, generating sales from inquiries, and ensuring effective customer service. Candidates should have at least 1 year of experience in the marine industry and demonstrate leadership skills in allocating Service Engineers. Strong communication and customer service skills are essential for this position.

Qualifications

• Minimum of 1 year experience in the marine industry.
• Leadership skills in allocating Service Engineers for given jobs.

Responsibilities

• Process client inquiries via email and phone calls.
• Generate sales from consumer inquiries.
• Liaise with consumers regarding fulfillment issues.
• Ensure effective customer service by coordinating service requirements.
• Handle purchasing items based on consumer requests.

Skills

Customer service

Communication

Sales generation

Liaising with clients

Job description

About the job Sales Coordinator- Marine Projects

Job Description:

• Responsible for processing client inquiries via email and phone calls, as well as liaising with customers on service inquiries.
• Customers must be contacted and provided with information in response to requests about accounts, products, and services.
• Able to generate sales from consumer inquiries.
• Liaise with consumers regarding fulfilment issues.
• Handling and resolving consumer billing or service issues.
• Answer consumers' inquiries about the services or products, as well as the organization's maintenance or operation.
• Must ensure effective customer service by coordinating the customer's service requirements with other relevant departments as needed.
• Proper planning for allocating service engineers to assigned jobs, as well as accurate records and timely mode.
• Handling Purchasing items based on consumer requests and the ability to work under pressure.
• Ensure that allocated vessels are continually monitored.
  Taking extreme precautions while assigning engineers to execute jobs.
• Customer approval is always required for spares used by engineers onboard.
• Take responsibility for completing work once engineers have submitted reports.

Job Requirements

• Minimum of 1 year experience in the marine industry.
• After two years of service, an existing Service Engineer will be promoted to Service Coordinator through an internal promotion process.
• Leadership skills in allocating Service Engineers for given jobs.