Marine Service Coordinator

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

MASS POWER SERVICES PTE. LTD. in Singapore seeks a Service Coordinator to oversee scheduling of service activities, liaise with customers and technicians, and ensure timely delivery of services. You will handle inquiries, coordinate with departments, and maintain accurate records.

The role requires a NITEC in Electrical Engineering and experience with Marine Navigation system repair/repair services, strong planning and coordination skills, and a location in Tuas Area, Singapore.

Qualifications

• NITEC in Electrical Engineering is required.
• Good knowledge in Marine Navigation planning & coordination.
• Working location in Tuas Area.

Responsibilities

• Coordinate and schedule service activities with customers, technicians and management.
• Handle customer enquiries via email and phone, providing timely information.
• Generate sales from customer enquiries when appropriate.
• Coordinate fulfillment discrepancies with customers.
• Resolve customer complaints concerning billing or services.
• Answer questions about services or products and the maintenance of the organization.
• Ensure effective customer service by coordinating with other departments as needed.
• Plan allocation of service engineers for jobs and maintain accurate records.

Skills

Marine Navigation

Customer Liaison

Education

NITEC in Electrical Engineering

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities, ensuring smooth communication between customers, technicians, and management. This role involves handling administrative tasks, tracking service requests, and supporting the service team to deliver efficient and timely service.

Responsibility & Duty

• Responsible for processing of customer enquiry through emails and phone calls & Liaise with customers on their service enquiries
• provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers’ enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related tothe services or products and the maintenance or operation of the organization
• must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports

Requirements:-

• NITEC in Electrical Engineering with 3 years of Marine Navigation system repair & Service work experience
• Good knowledge in Marine Navigation planning & coordination work
• Working location at Tuas Area