Service Coordinator

Careers @ Focal Search; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Careers @ Focal Search in Singapore is seeking a capable Sales Administrator to handle inquiries, quotations, and orders, while coordinating with warehouse and procurement for timely deliveries. The role involves ERP data entry, pricing accuracy, and maintaining strong client relationships. SAP experience is a plus, and a proactive, accountable attitude is essential.

The position supports the Sales team toward targets and KPIs, with diverse, ad hoc duties contributing to overall sales efficiency.

Qualifications

• GCE 'O' level or Nitec level
• Proficient with Word, Excel and PowerPoint
• Experience with SAP is advantageous
• Strong work ethic and accountability
• Resourceful and able to work independently
• Proactive problem-solving attitude

Responsibilities

• Respond to customer inquiries via email or phone
• Prepare quotations, sales orders, and invoices
• Coordinate with warehouse and procurement for delivery
• Input and manage sales orders in ERP
• Track order status and inform customers of updates
• Ensure pricing, discounts, and terms accuracy
• Maintain relationships with existing clients
• Follow up on quotations and close sales with Sales team
• Handle feedback, returns or complaints and escalate when necessary
• Generate sales reports, forecasts, and pipeline updates
• Maintain organized records of customer interactions and transactions
• Support the sales team in achieving targets
• Any other ad hoc duties

Skills

Customer service

Communication

Problem solving

Time management

Education

GCE O-level or Nitec

Tools

Microsoft Office

SAP

Job description

Responsibilities:

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalates when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements:

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving