Sales Admin Assistant (West)

Focal Search Pte Ltd; Singapore; On-site; Full time

Job summary

A leading recruitment firm in Singapore is looking for an individual to handle customer inquiries and manage sales orders. Responsibilities include preparing quotes, coordinating with teams, and maintaining customer relationships. Ideal candidates should have GCE 'O' or Nitec Level, proficiency in Microsoft Office, and experience with SAP is advantageous. This position offers a hybrid work model after confirmation, ideal for those who thrive in an MNC environment.

Qualifications

• Must possess GCE 'O' or Nitec Level.
• Experience with SAP is a plus.
• Must have strong customer service skills.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and manage sales orders in the ERP system.
• Maintain organized records of customer interactions.

Skills

Customer service skills

Proficient in Microsoft Office

Problem-solving

Education

GCE 'O' or Nitec Level

Tools

SAP

Job description

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalated when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving
• Hybrid work after confirmation
• MNC environment