Service Cloud AE: AI-Driven Customer Success

Salesforce, Inc.

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

Salesforce Singapore is seeking an Account Executive (Service Cloud) to drive revenue growth by expanding our Service Cloud footprint within existing customers and new prospects. You will formulate and execute a sales strategy for specific industries, identifying, structuring, leading and closing large deals in collaboration with cross-functional teams.

The role emphasizes customer focus, strategic negotiation at VP/CxO levels, and scaling growth of our fastest growing Service Cloud solutions

Qualifications

Extensive background in service applications and/or operational Customer Service Management.
Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise.
Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
Proven ability to work well as part of an extended sales team.
Operate well under pressure with growth mindset
Detailed with critical thinking and ability to translate business needs to Salesforce
Solution Driven, and independent with ability to navigate in a highly matrixed organisation

Responsibilities

Demand Generation: Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
Create new leads from systematical prospecting of Service leaders
Leverage business from new & established relationships.
Customer Focus Define the contribution of a service transformation to an overall account specific vision and plan
Define and pitch the specific value of a service transformation to prospect’s management
Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
Strategise, negotiate & close business on VP and CxO level
Scale your business Define and execute a plan to accelerate growth of our already fastest growing solution
Be top of mind at your peers in the extended sales team
Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques
Trusted advisor Be a trusted advisor for customer service transformation to our customers and prospects
Evangelise the radical transformation & AI benefits in customer meetings, on fairs or events
Have a specific point of view on the future challenges and opportunities in customer service