Cloud Account Executive, Service Cloud, Singapore Enterprise

Leadout Capital; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Salesforce is seeking an Account Executive for Service Cloud to drive revenue growth in Singapore. You will identify opportunities, define service transformation value, and close large deals with VP and CxO level, partnering with cross-functional teams.

As a trusted advisor, you will evangelize AI benefits in customer service, scale growth of Services Cloud, and build strong relationships within the Salesforce customer base and new prospects in the Singapore market.

Qualifications

• Extensive background in service applications and/or operational Customer Service Management.
• Proven ability to sell Customer Service solutions or drive transformation in a multinational enterprise.
• Strong understanding of Customer Service Operations and buyer profiles.

Responsabilités

• Identify opportunities for Service Cloud within Salesforce customer base and prospects.
• Define value of a service transformation to prospect management and close deals.
• Build trusted relationships with Heads of Customer Service and executives.
• Define and execute plans to accelerate growth of Service Cloud.
• Advise customers on AI benefits in service during meetings and events.

Connaissances

Service Cloud

Customer Service

Negotiation & Closing

Analytical Thinking

Team Collaboration

Matrix Organization

Description du poste

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Service Cloud) you will be part of a team focusing on the Singapore market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities

Demand Generation

• Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
• Create new leads from systematical prospecting of Service leaders
• Leverage business from new & established relationships.

Customer Focus

• Define the contribution of a service transformation to an overall account specific vision and plan
• Define and pitch the specific value of a service transformation to prospect’s management
• Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
• Strategise, negotiate & close business on VP and CxO level

Scale your business

• Define and execute a plan to accelerate growth of our already fastest growing solution
• Be top of mind at your peers in the extended sales team
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

• Be a trusted advisor for customer service transformation to our customers and prospects
• Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
• Have a specific point of view on the future challenges and opportunities in customer service

Required Skills

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.
• Operate well under pressure with growth mindset
• Detailed with critical thinking and ability to translate business needs to Salesforce Solution
• Driven, and independent with ability to navigate in a highly matrixed organisation