Service Awards & Learning Programs Lead

GMP Technologies

Singapore

On-site

SGD 120,000 - 180,000

Full time

9 days ago

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Job summary

GMP Technologies is seeking a senior specialist to lead quarterly internal and external service awards, coordinating submissions, evidence, and scoring with precision. You will liaise with committees, drive automation-based improvement projects, and collaborate with HR and external partners to boost participation and recognition initiatives.

The role requires a Bachelor's in Learning & Development or related field, plus extensive experience in awards management and stakeholder engagement.

Qualifications

Bachelor's degree in Learning & Development or related field.
35+ years of experience in learning & development, awards management or stakeholder engagement.
Strong project management and organisational skills with ability to manage multiple priorities.
Excellent communication and interpersonal skills to engage stakeholders across levels.
Passion for service excellence and recognition with keen eye for detail and quality.
Ability to work independently while contributing to a collaborative team environment.
Excellent communication, problem solving, presentation, negotiation and interpersonal skills.

Responsibilities

Lead the coordination of quarterly internal service awards and external service award submissions.
Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
Liaise with organising committees to ensure seamless award presentations and events.
Drive improvement projects for service awards and recognition systems employing automation / APIs.
Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
Support the Academys mission of embedding service excellence into daily practice and culture.