Assistant Manager/ Senior Assistant Manager, Service Ops, Service Academy

GMP Technologies; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

GMP Technologies is seeking a senior specialist to lead quarterly internal and external service awards, coordinating submissions, evidence, and scoring with precision. You will liaise with committees, drive automation-based improvement projects, and collaborate with HR and external partners to boost participation and recognition initiatives.

The role requires a Bachelor's in Learning & Development or related field, plus extensive experience in awards management and stakeholder engagement.

Qualifications

• Bachelor's degree in Learning & Development or related field.
• 35+ years of experience in learning & development, awards management or stakeholder engagement.
• Strong project management and organisational skills with ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition with keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skills.

Responsabilités

• Lead the coordination of quarterly internal service awards and external service award submissions.
• Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
• Liaise with organising committees to ensure seamless award presentations and events.
• Drive improvement projects for service awards and recognition systems employing automation / APIs.
• Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
• Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
• Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
• Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
• Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
• Support the Academys mission of embedding service excellence into daily practice and culture.

Connaissances

Stakeholder engagement

Project management

Communication

Organisational skills

Independent work

Formation

Bachelor's degree in Learning & Development or related field

ACTA, DDLP certification would be an advantage

Description du poste

Job Responsibilities

• Lead the coordination of quarterly internal service awards and external service award submissions.
• Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
• Liaise with organising committees to ensure seamless award presentations and events.
• Drive improvement projects for service awards and recognition systems employing automation / APIs
• Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
• Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
• Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
• Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
• Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
• Support the Academys mission of embedding service excellence into daily practice and culture.

Requirements

• Bachelors degree preferably in Learning & Development or related field. Possess ACTA, DDLP certification would be an advantage
• At least 35 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill