Service Awards & Recognition Lead

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Hospital’s Service Academy seeks an Assistant Manager / Senior Assistant Manager to lead recognition platforms, foster partnerships, and champion service culture across the organisation.

You will coordinate quarterly service awards, manage submissions and scoring, and liaise with committees to ensure polished presentations. The role also drives learning initiatives, coaching, and cross‑functional collaboration with HR and external partners.

Qualifications

• Bachelor’s degree in Learning & Development or related field
• Experience in learning & development, awards management, or stakeholder engagement
• Strong project management and organisational skills
• Excellent communication and interpersonal skills
• Detail-oriented with a service-excellence mindset
• Able to work independently and collaboratively

Responsibilities

• Lead the coordination of quarterly internal service awards and external service award submissions
• Call for submissions, consolidate evidence, and manage scoring with fairness
• Liaise with organising committees to ensure seamless award presentations and events
• Drive improvement projects for service awards and recognition systems using automation/APIs
• Collaborate with HR and external organisations to drive participation and recognition initiatives
• Organise site visits and curate learning experiences to motivate staff

Skills

Project management

Stakeholder engagement

Communication skills

Organisational skills

Education

Bachelor’s degree in Learning & Development

Job description

National University Hospital’s Service Academy seeks an Assistant Manager / Senior Assistant Manager to lead recognition platforms, foster partnerships, and champion service culture across the organisation.

You will coordinate quarterly service awards, manage submissions and scoring, and liaise with committees to ensure polished presentations. The role also drives learning initiatives, coaching, and cross‑functional collaboration with HR and external partners.