Assistant Manager / Senior Assistant Manager, Service Academy

National University Polyclinics; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

National University Hospital’s Service Academy seeks an Assistant Manager / Senior Assistant Manager to lead recognition platforms, foster partnerships, and champion service culture across the organisation.

You will coordinate quarterly service awards, manage submissions and scoring, and liaise with committees to ensure polished presentations. The role also drives learning initiatives, coaching, and cross‑functional collaboration with HR and external partners.

Qualifikationen

• Bachelor’s degree in Learning & Development or related field
• Experience in learning & development, awards management, or stakeholder engagement
• Strong project management and organisational skills
• Excellent communication and interpersonal skills
• Detail-oriented with a service-excellence mindset
• Able to work independently and collaboratively

Aufgaben

• Lead the coordination of quarterly internal service awards and external service award submissions
• Call for submissions, consolidate evidence, and manage scoring with fairness
• Liaise with organising committees to ensure seamless award presentations and events
• Drive improvement projects for service awards and recognition systems using automation/APIs
• Collaborate with HR and external organisations to drive participation and recognition initiatives
• Organise site visits and curate learning experiences to motivate staff

Kenntnisse

Project management

Stakeholder engagement

Communication skills

Organisational skills

Ausbildung

Bachelor’s degree in Learning & Development

Jobbeschreibung

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Job ID: 10258

Job Function: Administration

Institution: National University Hospital

Overview:

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Key Responsibilities:

• Awards Management & Recognition
  • Lead the coordination of quarterly internal service awards and external service award submissions.
  • Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
  • Liaise with organising committees to ensure seamless award presentations and events.
  • Drive improvement projects for service awards and recognition systems employing automation / APIs
• Stakeholder Engagement
  • Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
  • Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
• Learning & Exposure
  • Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
  • Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
• Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
• Support the Academy’s mission of embedding service excellence into daily practice and culture.

Qualifications & Attributes:

• Bachelor’s degree preferably in Learning & Development or related field and ACTA, DDLP though not necessary would be an advantage
• At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.