Senior) Assistant Manager, Learning & Service Excellence (ID: 713821)

PERSOL; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

PERSOL Singapore is recruiting for a Service Awards & Recognition Specialist to coordinate award programs and staff recognition initiatives. You will partner with internal and external stakeholders, drive participation, and enhance processes through automation and digital tools.

The role emphasizes project management, stakeholder engagement, and a passion for service excellence, with opportunities to organise learning experiences and coaching across the organisation.

Qualifications

• Bachelor’s Degree, preferably in Learning & Development or related discipline.
• 3–5 years of relevant experience in learning & development, awards management, project management, or stakeholder engagement.
• ACTA / DDLP certification would be an advantage.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Passionate about service excellence, staff recognition, and employee engagement.
• Able to work independently while collaborating effectively with stakeholders at different levels.

Responsibilities

• Lead coordination of service awards, including submissions, evidence collation, scoring and presentations.
• Drive award participation and staff recognition initiatives with internal and external stakeholders.
• Improve service award and recognition processes, including automation and digital tools to enhance efficiency.
• Organise site visits and learning experiences to showcase service excellence best practices.
• Support service excellence initiatives, including training, e-learning, and on-ground service coaching.
• Coordinate projects, timelines and stakeholders to ensure initiatives are delivered smoothly.
• Contribute to initiatives that strengthen a positive service excellence culture across the organisation.
• Perform other duties and support departmental projects as assigned.

Skills

Project management

Stakeholder engagement

Communication

Presentation

Negotiation

Problem-solving

Attention to detail

Independent worker

Education

Bachelor's degree in Learning & Development

Job description

Responsibilities

• Lead the coordination of internal and external service awards, including submissions, evidence collation, scoring and award presentations.

• Work with internal and external stakeholders to drive award participation and staff recognition initiatives.

• Manage and improve service award and recognition processes, including the use of automation and digital tools to enhance efficiency.

• Organise site visits and learning experiences to showcase service excellence best practices.

• Support service excellence initiatives, including training, e-learning, and on-ground service coaching.

• Coordinate projects, timelines and stakeholders to ensure initiatives are delivered smoothly.

• Contribute to initiatives that strengthen a positive service excellence culture across the organisation.

• Perform other duties and support departmental projects as assigned.

Requirements

• Bachelor’s Degree, preferably in Learning & Development or a related discipline.

• 3–5 years of relevant experience in learning & development, awards management, project management, or stakeholder engagement.

• ACTA / DDLP certification would be an advantage.

• Strong project management and organisational skills, with the ability to manage multiple priorities.

• Excellent communication, presentation, negotiation, and interpersonal skills.

• Strong problem-solving skills and attention to detail.

• Passionate about service excellence, staff recognition, and employee engagement.

• Able to work independently while collaborating effectively with stakeholders at different levels.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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