Service Excellence Program Lead & L&D Manager

GMP Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GMP Technologies is seeking a Head of Service Academy to lead a team responsible for service training, coaching, recognition, e-learning and communications. You will translate strategy into actionable plans, oversee related programmes, and maintain audit-ready records in collaboration with HR, L&D and Nursing.

You will manage day-to-day operations, drive KPIs, and foster a collaborative culture focused on service excellence and continuous improvement within the department.

Qualifications

• Bachelor's degree in Learning & Development or related field
• At least 5 years of experience managing an L&D department
• ACTA or DDLP certification is an advantage
• Strong project management skills and ability to juggle multiple priorities
• Excellent communication and stakeholder management skills
• Passion for service excellence, with strong attention to detail

Responsibilities

• Turn department strategy into workplans and manage day-to-day operations
• Lead and coordinate the team across training, coaching, recognition, e-learning, eDMs, events and admin
• Oversee service programmes, including WSQ courses, service coaching, e-learning, recognition and learning journeys
• Build strong relationships with clinical, operational and corporate stakeholders, and partner HR, L&D and Nursing
• Track KPIs, dashboards and deliverables, and keep training records audit-ready, including SSG requirements
• Improve processes, systems and workflows, and bring new ideas to the Head
• Coach team members and build a collaborative, accountable team culture

Skills

L&D management

Project management

Communication

Stakeholder management

Service excellence

Attention to detail

Education

Bachelor's degree in Learning & Development or related field

Job description

GMP Technologies is seeking a Head of Service Academy to lead a team responsible for service training, coaching, recognition, e-learning and communications. You will translate strategy into actionable plans, oversee related programmes, and maintain audit-ready records in collaboration with HR, L&D and Nursing.

You will manage day-to-day operations, drive KPIs, and foster a collaborative culture focused on service excellence and continuous improvement within the department.