Service Advisor

PREMIER AUTOMOTIVE SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

An automotive service company in Singapore is seeking a Service Advisor to act as a bridge between customers and the service department. The ideal candidate will have at least 2 years of experience in a customer service role in the automotive industry and possess excellent communication skills. Responsibilities include preparing repair estimates, conducting Pre-Delivery Inspections, and ensuring customer satisfaction.

Qualifications

• Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

Responsibilities

• Prepare accurate accident repair estimates and provide a necessary supplementary estimate.
• Provide guidance and support to customers regarding vehicle maintenance and repair services.
• Gather feedback and encourage customers to leave a good review.
• Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.

Skills

Good communication and interpersonal skills

Adaptability in a fast-paced environment

Proficient computer skills

Education

Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

Job description

Job Description

Service Advisor in automotive industry acts as a bridge between customer and service department. They assess, suggest, schedule, and ensure customer satisfaction.

Core Responsibilities

• Prepare accurate accident repair estimates and provide a necessary supplementary estimate.
• Provide guidance and support to customers regarding vehicle maintenance and repair services.
• Possess the ability to troubleshoot basic vehicle faults and problems.
• Gather feedback and encourage customers to leave a good review.
• Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
• Prepare servicing schedule.
• Prepare Job card.
• Prepare daily status.
• Prepare Job Quotation for all O&A jobs requested by customer.
• Assist OIC to attend to customers’ need & requests.
• Updating of maintenance book (record all job history).
• Applying base clearance for suppliers when required.

Minimum Requirements

• Minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Good communication and interpersonal skills.
• Adapt to a fast‑paced environment and be flexible with changing priorities.
• Proficient computer skills to manage customer information and process service orders.
• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree.