Senior Technical Account Manager, Japan - Security & Cloud

Thales Group; Singapore; On-site; SGD 97,000 - 146,000; Full time

Job summary

Thales Group in Japan seeks a Technical Account Manager to act as the trusted advisor for strategic customers, ensuring maximum value from our security and technology solutions through regular business discussions and stakeholder engagement in Japanese.

You will bridge customers, technical teams, support, professional services and product management, delivering proactive guidance and customer advocacy, while coordinating reviews, workshops and architecture discussions and preparing executive

Qualifications

• Bachelor's degree in CS, IT, Cybersecurity, or related field.
• 5+ years in TAM/CS/PS/Support/solutions engineering.
• Proficiency in Japanese for business discussions.
• Experience with network security, web app security, cloud technologies (AWS, Azure, GCP).
• Strong stakeholder management and communication skills.

Responsibilities

• Build and maintain relationships with enterprise customers in Japan.
• Serve as primary technical contact for assigned accounts.
• Conduct regular service reviews, workshops, and architecture discussions.
• Provide proactive recommendations to improve security posture, performance, and product adoption.
• Coordinate resolution of critical incidents and manage escalations across internal teams.
• Advocate for customer requirements and provide feedback to product management and engineering teams.
• Track customer health, risks, and opportunities to ensure successful outcomes.
• Support onboarding, migrations, upgrades, and optimization initiatives.
• Prepare and deliver presentations, reports, and executive briefings in both English and Japanese.
• Facilitate communication between global teams and Japanese-speaking customers.

Skills

Japanese proficiency

Stakeholder management

Technical account management

Cloud security concepts

Enterprise account handling

Troubleshooting skills

Education

Bachelor's degree in CS/IT/Cybersecurity

Job description

Thales Group in Japan seeks a Technical Account Manager to act as the trusted advisor for strategic customers, ensuring maximum value from our security and technology solutions through regular business discussions and stakeholder engagement in Japanese.

You will bridge customers, technical teams, support, professional services and product management, delivering proactive guidance and customer advocacy, while coordinating reviews, workshops and architecture discussions and preparing executive