Remote Japan Account Manager – Cloud Growth

Door Opening Industry Training Group; Singapore; Remote; SGD 57,000 - 81,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT International is seeking an Account Manager to join our Sales team. The role is remote, ideally based in Tokyo, with consideration for candidates in Thailand, Singapore, or Australia who are fluent in Japanese.

You will nurture existing customers, identify ways to engage further, and serve as the primary contact for cloud vendor teams to grow revenue. You will manage escalations, negotiate long-term commitments, and drive new-logo opportunities across the APAC region while coordinating with

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience at a technology company.
• Strong verbal/written communication in Japanese & English.
• Strong technical skills enabling productive engagement with technical teams.
• Excellent operational/administration skills, analytical, detail-oriented.

Responsibilities

• Develop a deep understanding of our business, cloud management platform, support and services and how they help clients.
• Maintain knowledge and ownership of customers and coordinate with vendor teams to show value and growth opportunities.
• Manage customer-related support escalations to resolution and maintain high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders balancing customer, vendor, and company interests.
• Identify new workload opportunities within the Customer’s Cloud Environment / SaaS solutions.
• Generate new-logo sales to expand your territory.
• Establish regular cadence with the complete portfolio of customers and manage your book of business.
• Provide customer feedback to engineering to align products with market needs.
• Deliver quarterly reviews tracking project timelines and projected cloud spending.
• Identify cost optimization opportunities within the customer cloud environment.
• Collaborate with Cloud Vendors Sales Reps on mutual customers.
• Travel within Japan and broader APAC region as needed.

Skills

Account Management

Customer Success

Customer Engineering

Bilingual Japanese/English

Technical skills

Operations

Detail-oriented

Growth mindset

Humor

Job description

DoiT International is seeking an Account Manager to join our Sales team. The role is remote, ideally based in Tokyo, with consideration for candidates in Thailand, Singapore, or Australia who are fluent in Japanese.

You will nurture existing customers, identify ways to engage further, and serve as the primary contact for cloud vendor teams to grow revenue. You will manage escalations, negotiate long-term commitments, and drive new-logo opportunities across the APAC region while coordinating with