Remote Cloud Account Manager — Growth & Retention (Japan)

Attribute; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking an Account Manager to join our Sales team. The role is remote, ideally based in Tokyo, with flexibility for candidates in Thailand, Singapore or Australia who have native or near-native Japanese proficiency.

You will nurture relationships with existing customers, uncover growth opportunities, and act as the primary liaison with cloud vendor teams to maximize value and retention. Some travel within Japan and APAC will be required.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience at a technology company.
• Strong verbal/written communication skills in Japanese & English.
• Strong technical skills that enable you to engage productively with technical teams.
• Excellent operational/administration skills, analytical, detail-oriented.

Responsibilities

• Develop a deep understanding of our business and cloud platform, and how they help clients.
• Maintain knowledge and ownership of customers and coordinate with vendor teams to demonstrate value.
• Manage customer-related support escalations to resolution and ensure high satisfaction.
• Negotiate and close long-term commitments with key stakeholders.
• Identify new workload opportunities within the Customer’s Cloud Environment / SaaS solutions.
• Generate new-logo sales to expand your territory.
• Establish a regular cadence with your book of business and balance large/emerging clients.
• Provide customer feedback to engineering to help prioritize deliverables.
• Deliver quarterly reviews with customers, tracking timelines and cloud spending.
• Identify cost optimization opportunities within the Customer Cloud environment.
• Travel within Japan and the broader APAC region as needed.

Skills

Account Management

Customer Success

Japanese & English communication

Relationship building

Technical collaboration

Job description

DoiT is seeking an Account Manager to join our Sales team. The role is remote, ideally based in Tokyo, with flexibility for candidates in Thailand, Singapore or Australia who have native or near-native Japanese proficiency.

You will nurture relationships with existing customers, uncover growth opportunities, and act as the primary liaison with cloud vendor teams to maximize value and retention. Some travel within Japan and APAC will be required.