Senior Support Officer, People Team

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A premier airport management company in Singapore is looking for a Senior Support Officer for its People Team. In this role, you will provide administrative support to senior leadership, manage complex calendars, and oversee logistical needs for meetings. The ideal candidate should have at least 5 years of experience in executive support, strong familiarity with Office 365, and excellent writing skills. This position requires discretion and a proactive approach to problem-solving, contributing to an inspiring workplace.

Qualifications

• Minimum 'O' Levels or relevant certification in Business Administration.
• 5+ years of experience in executive or administrative support.
• Proficiency in Office 365 and familiarity with meeting platforms.

Responsibilities

• Manage complex calendars, schedule meetings and resolve conflicts.
• Prepare expense claims and maintain confidentiality.
• Compile agendas and circulate meeting materials.

Skills

Executive support

Calendar management

Communication

Proactive problem-solving

Education

‘O' Levels or Certification in Business Administration

Tools

Office 365

SharePoint/OneDrive

Convene

Job description

Company description

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job Title

Senior Support Officer, People Team

Job description

People Team is Changi Airport Group's (CAG) human resource function and our mission is to attract and retain talents, build sustained capabilities and create an inspiring workplace. The core teams within this function are People Services & Rewards, People Development & Experience and Strategic Workforce Planning.

As part of the People Services & Rewards team, you will be reporting to the SVP, People Team and section lead to provide i) administrative support to senior leadership as a Personal Assistant, ii) manage the Secretariat Office for Management level meetings.

Key Responsibilities

Personal Assistant Duties

• Manage complex calendars: schedule meetings, resolve conflicts, and protect focus time.
• Arrange travel, accommodation, itineraries, and briefing packs.
• Gatekeep communications: screen emails/calls, draft replies, and manage correspondence.
• Prepare expense claims and uphold confidentiality.
• Support logistical needs

Secretariat — Management level meetings

• Plan and schedule meetings; issue invites and manage attendance.
• Compile agendas and circulate pre‑reads using approved templates.
• Apply committee governance standards (quorum, cut‑off dates, documentation discipline).
• Oversee meeting logistics.
• Maintain accurate digital and physical records for meeting materials.
• Draft accurate minutes and maintain records.
• Support continuous improvement of templates and processes.

Qualifications & Experience

• Minimum ‘O' Levels or Certification in Business Administration or related field.
• 5+ years' experience in executive/administrative support; prior secretariat experience preferred.
• Proficiency in Office 365 (Outlook, Word, Excel, PowerPoint), SharePoint/OneDrive; familiarity with meeting platforms (e.g., Convene) is a plus.
• Excellent writing skills; strong organisation and attention to detail.

Key Competencies

• Discretion and integrity.
• Structured communication and meticulous documentation.
• Stakeholder management and service orientation.
• Ability to prioritise and execute in fast‑paced environments.
• Proactive problem‑solving and follow‑through.