Senior Software Engineer (Operations)

UFINITY PTE LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An innovative IT solutions company in Singapore is seeking a dedicated Application Support Specialist to manage production support. The role involves responding to user issues, investigating application problems, and collaborating with development teams to ensure smooth operations. Ideal candidates will have at least 2 years of relevant experience and an IT-related degree. Strong troubleshooting skills and the ability to effectively communicate technical information are crucial for maintaining user satisfaction in this fast-paced environment.

Qualifications

• Effective troubleshooting and analytical skills to resolve application support issues.
• Minimum of 2 years’ experience in application or software support and development.
• Basic knowledge of SQL for data investigations.

Responsibilities

• Manage production support mailbox and respond to incoming cases.
• Investigate application issues by analyzing requirements and logs.
• Implement fixes and educate users on temporary solutions.
• Collaborate with development teams to resolve complex issues.

Skills

Troubleshooting skills

Log analysis

Basic SQL knowledge

Monitoring tools familiarity

Application architecture understanding

Communication skills

Customer service orientation

Education

IT-related degree or equivalent experience

Job description

Company Overview / Employee Value Proposition

Company Overview / Employee Value Proposition

Ufinity provides the industry’s most innovative and integrated business Information Technology (IT) systems for Asia’s leading enterprises, including large multinational groups, education institutions and government ministries and agencies. We continue to be the driver of innovative solutions, delivering many industry’s firsts with exceptional value.

Incorporated in 2001, Ufinity Pte Ltd is a highly successful IT solutions engineering company which specializes in the implementation of enterprise software and services.

Our solution strategies provides our customers unmatched benefits from leading standard software and systems, including excellent system availability, scalability, process efficiency and powerful performance.

Job Summary

[No job summary was provided in the original JD.]

Responsibilities

• Manage and monitor the production support mailbox to promptly respond to incoming cases and create tickets as necessary to ensure timely issue tracking
• Investigate and diagnose application issues by analysing business and functional requirements, reviewing logs, examining source code, and performing data queries to identify root causes
• Implement fixes and workarounds including data patching, educating end users on temporary solutions, and adjusting configurations to restore application functionality
• Collaborate with development teams to resolve complex issues requiring code fixes or system enhancements, escalating cases appropriately to maintain service quality
• Coordinate and communicate scheduled maintenance activities with external agencies and relevant stakeholders before and after maintenance windows to ensure alignment and readiness
• Conduct application testing post-maintenance to verify service restoration and normal operation
• Monitor application performance and availability continuously to detect and address issues proactively
• Oversee successful execution of batch jobs to maintain business continuity
• Perform annual and monthly account reviews for operating systems, databases, privileged user accounts, Outsystem, GCC 2.0, and related components to ensure compliance and security

Required competencies and certifications

• Demonstrated troubleshooting and analytical skills to resolve production support issues effectively
• Proficient in log analysis and debugging techniques to identify application faults
• Basic knowledge of SQL and database querying to support data investigations
• Familiarity with monitoring tools and systems to track application health and performance
• Understanding of application architecture and infrastructure to contextualise issues and solutions
• IT-related degree or equivalent experience to support technical responsibilities
• Minimum of 2 years’ experience in application or software support and development, emphasising production issue resolution and troubleshooting
• Knowledge of incident management processes to handle support cases systematically

Preferred competencies and qualifications

• Strong written and verbal communication skills to convey technical information clearly to stakeholders
• Ability to manage stakeholder relationships and solve problems collaboratively to drive issue resolution
• Effective time management and prioritisation skills to handle multiple support tasks under pressure
• Customer service orientation to maintain positive user experiences during incident handling
• Proactive mindset with willingness to learn, adapt to changes, and continuously improve processes
• Team player with a collaborative approach to work and openness to feedback
• Ownership of issues through to resolution, demonstrating accountability and initiative in identifying process improvements