Senior SMT Tech Support Engineer & Global Trainer

ASMPT SMT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

ASMPT SMT Singapore Pte. Ltd. invites a Senior Technical Support Engineer to provide 1st and 2nd level technical support to local customers, with regional and global escalation capability for ASMPT equipment.

The role requires following up on open issues until resolution and communicating solutions to regional service teams. You will install, commission, and monitor production, deliver on-site training, and contribute to global training projects while supporting SMT solutions.

Qualifications

• Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering.
• Minimum 3 years of relevant work experience.
• Familiarity with SMT & Advanced Packaging processes preferred.
• Willingness to travel on short notice.

Responsibilities

• Perform machine installation, commissioning, and production monitoring.
• Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities.
• Respond to customer and regional service calls; attend to problems at customer sites when required.
• Deliver on-site product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT.
• Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally.
• Develop and conduct refresher training for trainers and Field Service Engineers.
• Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers.

Education

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering

Job description

ASMPT SMT Singapore Pte. Ltd. invites a Senior Technical Support Engineer to provide 1st and 2nd level technical support to local customers, with regional and global escalation capability for ASMPT equipment.

The role requires following up on open issues until resolution and communicating solutions to regional service teams. You will install, commission, and monitor production, deliver on-site training, and contribute to global training projects while supporting SMT solutions.