Senior Technical Support Engineer

ASMPT SMT Solutions; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

ASMPT SMT Solutions is seeking a Senior Technical Support Engineer to deliver 1st and 2nd level technical support to customers locally and regionally. The role involves installation, commissioning, production monitoring, and on-site training for Field Service Engineers and customers.

The candidate should have a degree or diploma in Electrical/ Electronics/ Mechatronics, 3+ years of relevant experience in SMT/Advanced Packaging, and be willing to travel on short notice to customer sites.

Qualifikationen

• Bachelor’s or Diploma in Electrical, Electronics or Mechatronics Engineering.
• 3+ years of relevant work experience in SMT/semiconductor manufacturing environments.
• Experience with SMT/Advanced Packaging processes and applications is preferred.

Aufgaben

• Provide 1st and 2nd level technical support to local and regional/global customers.
• Perform machine installation, commissioning, and production monitoring.
• Deliver on-site product training for customers and internal teams.
• Lead or contribute to global training projects and develop training materials.
• Travel on short notice as required to customer sites.

Kenntnisse

Analytical thinking

Problem solving

Team leadership

Independent work

Multicultural collaboration

Willingness to travel

Ausbildung

Electrical/Electronics/Mechatronics Engineering degree or diploma

Tools

Inspection equipment

SMT/Advanced Packaging equipment familiarity

Jobbeschreibung

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities:

• Perform machine installation, commissioning, and production monitoring
• Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
• Respond to customer and regional service calls; attend to problems at customer sites when required
• Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
• Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
• Develop and conduct refresher training for trainers and Field Service Engineers
• Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
• Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements:

• Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
• Basic project management knowledge is an advantage
• Minimum 3 years of relevant work experience
• Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
• Familiarity with Fuji and Panasonic equipment is a plus
• Experience working with inspection equipment is a plus
• Experience in leading a team is a plus
• Strong analytical and problem-solving skills, with a focus on results and quality
• Ability to work independently with a high level of initiative and willingness to learn
• Willingness to travel on short notice
• Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally