Senior Global Field & NPI Mechanical Engineer

Yellow Ribbon; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

ASM, based in Singapore, is seeking a Global Product Support Engineer to bridge Advanced Packaging R&D with customer operations. You will diagnose complex system issues, support new product introductions, and drive reliability improvements across global fabs.

You will collaborate with hardware, software, controls, quality, and process teams, lead root-cause investigations, and travel internationally about 25 to 50%.

Qualifications

• Minimum Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related engineering discipline.
• 5+ years of field service, technical support, or global product support within the semiconductor industry.
• Experience supporting semiconductor manufacturing equipment and processes.

Responsibilities

• Act as a system-level technical expert, supporting complex semiconductor equipment in development labs and customer fabs.
• Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support.
• Drive root cause and corrective action activities and implement sustainable solutions across tools, customer sites, and product lines.
• Support new product introduction, including early builds, lab validation, and ramp-up to high-volume manufacturing.
• Lead or support first-in-fab Alpha and Beta deployments, including installation, start-up, and qualification.
• Translate field and customer feedback into improvements in equipment design, performance, and reliability.
• Drive improvements in yield, equipment performance, and uptime in demanding semiconductor manufacturing environments.
• Develop and share best practices, technical documentation, and training materials aligned with global standards.
• Collaborate with hardware, software, controls, quality, reliability, and process engineering teams across our global organization.
• Engage directly with customers to understand technical challenges and influence effective solutions.

Skills

System-level troubleshooting

Data analysis

Customer-facing communication

Cross-functional collaboration

Problem-solving

Education

Bachelor’s or Master’s degree in Mechanical or Electrical Systems Engineering

Tools

Deposition equipment

ALD/Deposition knowledge

Job description

ASM, based in Singapore, is seeking a Global Product Support Engineer to bridge Advanced Packaging R&D with customer operations. You will diagnose complex system issues, support new product introductions, and drive reliability improvements across global fabs.

You will collaborate with hardware, software, controls, quality, and process teams, lead root-cause investigations, and travel internationally about 25 to 50%.