Global Product Support Engineer, Advanced Packaging

ASM; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

ASM is seeking a Global Product Support Engineer in Singapore to join the Advanced Packaging R&D team. You will be at the intersection of technology development and customer engagement, resolving complex system-level issues while supporting new product introductions, qualification, and scale-up.

You will diagnose hardware and process problems, drive corrective actions, and collaborate across engineering disciplines to improve equipment performance and reliability.

Qualifications

• Bachelor’s or Master’s degree in Mechanical, Electrical or Systems Engineering or related field.
• 5+ years in field service, technical support, or global product support in semiconductors.
• Experience with semiconductor manufacturing equipment and processes.
• Strong system-level troubleshooting and problem solving.
• Hands-on engineering capability linking theory to equipment behavior.
• Experience using data analysis and structured problem solving.
• Excellent verbal and written communication, with customer-facing tech discussions.
• Ability to collaborate across global teams and time zones.
• Willingness to travel internationally 25–50%.

Responsibilities

• Act as a system-level technical expert, supporting complex semiconductor equipment in development labs and customer fabs.
• Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support.
• Drive root cause and corrective action activities and implement sustainable solutions across tools, customer sites, and product lines.
• Support new product introductions, including early builds, lab validation, and ramp-up to high-volume manufacturing.
• Lead or support first-in-fab Alpha and Beta deployments, including installation, start-up, and qualification.
• Translate field and customer feedback into improvements in equipment design, performance, and reliability.
• Drive improvements in yield, equipment performance, and uptime in demanding semiconductor manufacturing environments.
• Develop and share best practices, technical documentation, and training materials aligned with global standards.
• Collaborate with hardware, software, controls, quality, reliability, and process engineering teams across our global organization.
• Engage directly with customers to understand technical challenges and influence effective solutions.

Education

Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or related engineering discipline

Tools

Semiconductor equipment knowledge

Job description

ASM is seeking a Global Product Support Engineer in Singapore to join the Advanced Packaging R&D team. You will be at the intersection of technology development and customer engagement, resolving complex system-level issues while supporting new product introductions, qualification, and scale-up.

You will diagnose hardware and process problems, drive corrective actions, and collaborate across engineering disciplines to improve equipment performance and reliability.