Senior ServiceNow ITOM & ITAM Architect

Axiom Technologies Pty Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking an experienced ServiceNow Solution Architect to lead end-to-end solution design across ITOM and ITAM, with emphasis on CMDB/CSDM alignment, Discovery, HAM and SAM.

You will guide architecture workshops, define scalable architectures, and ensure governance and best practices across implementation teams. Ideal candidates will have hands-on ServiceNow experience in large-scale enterprise transformations, strong stakeholder engagement, and a track record of

Qualifications

• Proven experience as a ServiceNow Solution Architect in enterprise implementations.
• Strong ServiceNow architecture expertise across ITOM and ITAM.
• Hands-on knowledge of ServiceNow Discovery, including discovery design and CMDB integration.
• Strong understanding of CMDB and CSDM.
• Experience with CI data modelling, relationships, and service mapping alignment.
• Experience with HAM and SAM.
• Experience designing and managing integrations between ServiceNow and enterprise systems.
• Strong knowledge of ServiceNow platform architecture, technical design standards, and implementation best practices.
• Experience leading technical design workshops and translating business requirements into solution architectures.
• Ability to conduct architecture reviews, provide design assurance, and guide technical implementation teams.
• Excellent communication, stakeholder management, problem-solving, and technical documentation skills.

Responsibilities

• Lead end-to-end solution architecture and design across ServiceNow ITOM and ITAM workstreams.
• Conduct solution design workshops during the Plan phase to gather requirements and understand business needs.
• Translate business requirements into scalable technical solutions and implementation strategies.
• Define solution architecture, design principles, technical specifications, and implementation guidelines.
• Ensure alignment with CMDB, CSDM, and ServiceNow platform best practices.
• Provide architectural guidance to development and implementation teams throughout the Execute phase.
• Review solution designs and technical implementation approaches to ensure compliance with agreed architecture standards.
• Oversee architecture considerations for ServiceNow Discovery, configuration management, and asset management capabilities.
• Design and guide integrations between ServiceNow and enterprise systems.
• Identify technical risks, dependencies, and implementation challenges, recommending appropriate solutions.
• Collaborate with business stakeholders, project managers, developers, and technical teams.
• Provide design assurance throughout implementation and support the resolution of architecture-related issues.
• Ensure solution quality, scalability, maintainability, and alignment with enterprise architecture standards.

Skills

ServiceNow

ITOM

ITAM

CMDB/CSDM

Discovery

HAM

SAM

Integrations design

Workshop leadership

Stakeholder management

Technical documentation

Architectural thinking

Job description

Axiom Technologies Pty Ltd. is seeking an experienced ServiceNow Solution Architect to lead end-to-end solution design across ITOM and ITAM, with emphasis on CMDB/CSDM alignment, Discovery, HAM and SAM.

You will guide architecture workshops, define scalable architectures, and ensure governance and best practices across implementation teams. Ideal candidates will have hands-on ServiceNow experience in large-scale enterprise transformations, strong stakeholder engagement, and a track record of